Ren’s Pets Wins Omni-Channel Innovator Retailer of the Year
[Las Vegas, NV, August 25, 2022] – Ren’s Pets, a leading Canadian specialty retailer of pet food and supplies, is excited to announce their win for Omni-Channel Innovator Retailer of the Year as part of Pet Product News’ annual Retailer of the Year Awards. A ceremony was held at the SuperZoo trade show at Mandalay Bay Convention Center in Las Vegas, Nevada this week.
PPN honors outstanding specialty pet retailers in North America who show innovative, unique, exceptional ways of supporting their customers and their pets. Ren’s win in the Omni-Channel category was based on their extensive work to integrate in store and online channels, allowing customers to shop any way they want and still receive the best customer experience. This included implementing tactics over the last year such as same-day home delivery powered by DoorDash, enhancing the iconic Ren’s Rewards Loyalty program, investing in a new platform for personalization & segmentation, and maintaining a cohesive experience for customers shopping both in store and online during COVID.
“This is an extraordinary achievement for Ren’s, and we’re thrilled to have won this amazing award this year,” said Ren’s Pets CEO Scott Arsenault. “Our business continues to grow at a fast pace, with 8 stores scheduled to open this year. We’ve put a lot of effort into ensuring our customers have a full omni-channel experience with Ren’s and can shop the way they prefer to for their pets. We’ve extremely focussed on our bricks & mortar store expansion, but also on our website and digital growth.”
“We’re so excited about this RCC win, especially because it was in the Omni-Channel category,” shares Larissa Wasyliw, VP of Ecommerce & Marketing at Ren’s Pets. “We know 24% of our customers visit our website before they shop in our stores, so the integration between the two channels needs to be seamless. We also know that pet customers love to shop in store with their pets for the social experience, but still enjoy the convenience of ordering online for supplies like heavy bags of food- so ensuring we’re combining our in store and ecommerce capabilities for your Pet’s Best Life is a must.”
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About Ren’s Pets
Ren’s Pets is a leading Canadian specialty retailer with 43 stores (and growing!) in Ontario and the Maritimes plus a best-in-class ecommerce site shipping nationally. The company was founded in 1975 and is headquartered in Guelph, Ontario. It was acquired by the Legault Group in August 2021. Ren’s carries the largest selection of pet supplies, including pet food, treats, and toys for your Pet’s Best Life. Ren’s is an industry leader in high-quality professional grooming supplies. The Ren’s Promise guarantees knowledgeable staff will help you find the best food for your pet. The Ren's Reward program lets you earn free food and redeem points online or in-store. For more information, visit renspets.com.