Shipping & Returns

Shipping 

 

Province	Order Amount	Shipping Cost	Shipping Method
ON and QC	$1 - $48.99	Market Rates	FedEx, Canada Post*
	$49 & Above (After discounts and before taxes)	FREE	Best Way (FedEx, Canada Post)*
Outside ON and QC	$1 - $68.99	Market Rates	FedEx, Canada Post*
	$69 & Above (After discounts and before taxes)	FREE	Best Way (FedEx, Canada Post)*

 

*Despite our best efforts, items may not always be exactly as shown online.

*Due to the high volume of orders that we receive, we cannot guarantee same day shipping during online retail sales or the holiday season. We apologize for the inconvenience. Partner pickups are typically mid-afternoon each weekday.

Pet parents across Canada can now shop online and quickly and easily collect their purchases in-store at any of our locations. Orders are typically ready within two hours and with no extra charge, our Click & Collect service can help keep your pet's tail wagging! Simply choose pick-up in-store, select your location, purchase the items and pick-up your order once you are notified it is ready! For full details, please visit our Click & Collect page.

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Returns & Damages

Customer satisfaction is at the heart of who we are. If you are not completely satisfied with your purchase, you may return an item within 30 days of the date of purchase from both the website and store. Store bought items and web orders can be returned to any Ren's Pets location with a receipt.

For web returns, you can also give us a call at 1.519.780.4312 or fill out our contact form with your order number, and we will issue you a return authorization number (RMA). No returns will be processed without a valid RMA being issued.

Wrong Product or Just Don’t Like it?

In store returns - No hard feelings! We are happy to refund or exchange products for you. You can return orders in-store with your original receipt, no RMA required. Returned items must be in unused, re-sellable condition and in the original packaging.

Warehouse returns - Web returns being returned to us via mail, if there is nothing wrong with the product, you will be responsible for the return shipping. Returned items must be in unused, re-sellable condition and in the original packaging. If an order is returned without notice or failure to pick up your parcel from the post office, you will be subject to a 20% restocking charge.

Reimbursement will only be applied back to the original method of payment. 

·        Food and treats must be in their original packaging and contain more than 50% of the initial quantity. Raw frozen diets must be returned frozen.

·        Boots, clothing and accessories are not worn, used or washed.

·        Beds / Crates are not used or washed.

·        The item must be in the same condition as at the time of sale.

·        The item does not represent the quality standards of purchasing the product.

The following items are returnable only if damaged or defective:

• Dryer or Clipper repair parts
• Scissors/Shears
• Clippers/Trimmers & Clipper Blades

·        Toys are non-returnable unless defective.

 

Every dog plays differently and since not all toys are created equal it’s always best to keep a close watch on your pup in case things get ruff. Supervised play will help toys last longer and most importantly keep your pet safe. No dog toy is truly indestructible so always remove the toy from playtime if pieces begin to break off.

 

Clearance items are Final Sale

 

Damaged or Defective Product?

We are so sorry to hear that your product arrived in this condition! Ren’s will pay for the return shipping on all damaged or defective products purchased online, make sure to contact us for an RMA number, as we cannot process your return without it. Purchases made online or in store may be returned at any Ren’s Pets location. Products must be returned with all original items; clippers must be returned with the original blade.

 

Please send photos of all damages to info@renspets.com to ensure a speedy response with a resolution.