Shipping & Returns

Shipping 

 

Province Order Amount Shipping Cost Shipping Method
ON and QC $1 - $48.99 Market Rates FedEx, Canada Post*
  $49 & Above (After discounts and before taxes) FREE Best Way (FedEx, Canada Post)*
       
Outside ON and QC $1 - $68.99 Market Rates FedEx, Canada Post*
  $69 & Above (After discounts and before taxes) FREE Best Way (FedEx, Canada Post)*

 

*Please note we cannot currently guarantee same day shipping due to a high volume of orders as a result of COVID-19. We have also been informed that our couriers have suspended their on-time delivery guarantees for all parcel services until further notice. Shipping partners do not always pick up on weekends and holidays. We appreciate your understanding.

Service Updates: Canada Post - FedEX

*Despite our best efforts, items may not always be exactly as shown online.

*Due to the high volume of orders that we receive, we cannot guarantee same day shipping during online retail sales or the holiday season. We apologize for the inconvenience. Partner pickups are typically mid-afternoon each weekday.

Most of the products on our site qualify for free shipping. Your order will be sent by our preferred carrier with the standard level of service. To qualify for free shipping, your order must total $49 (ON and QC) or $69 (Outside ON and QC) or above after discounts and before taxes.

Bulk or oversized items carry an additional charge from the shipping companies we utilize, and therefore do not qualify for free shipping. Some examples are grooming arms, tables & tubs, large tubs of cat litter, super giant pet beds and so on. Basically, anything that’s unusually large or dense or that requires special handling due to size. Please note that oversized items are subject to change at any time without notice. 

 Not sure if you live in a remote area? Click here for the most up to date list of remote postal codes.

Click & Collect

In a hurry? Let us fetch your items for you!

Pet parents across Canada can now shop online at www.renspets.com and quickly and easily collect their purchases in-store at any of our locations. Orders are typically ready within two hours and with no extra charge, our Click & Collect service can help keep your pet's tail wagging! Simply choose pick-up in-store, select your location, purchase the items and pick-up your order once you are notified it is ready! For full details, please visit our Click & Collect page.


AutoShip

Subscribe and Save!

Pet parents can subscribe to our AutoShip service! With this convenient automatic delivery service, you can simply checkmark the AutoShip field in the product page, select how often you want to get that product delivered, and done, your pet will never run out of their favourite goodies again! 

New subscribers even get 5% off subscription orders on select products! For full details, visit our AutoShip page.


Returns & Damages

You may return an item within 30 days of the date of purchase from both the website and store. Store bought items and web orders can be returned at any Ren's location with a receipt. For web returns, you can also give us a call at 1.519.780.4312 or fill out our contact form with your order number handy, and we will issue you a return authorization number (RMA). No returns will be processed without a valid RMA being issued. 

Can I return clearance items?
No, clearance items are final sale.


Wrong Product or Just Don’t Like it?
No hard feelings! We are happy to refund or exchange products for you. Make sure to contact us for an RMA number, as we cannot process your return without it. Returned items must be in unused, re-sellable condition and in the original packaging. If not, you will be subject to a 20% restocking charge. If there was nothing wrong with the product, you will be responsible for the return shipping. 


Damaged or Defective Product?
We are so sorry to hear that your product arrived in this condition! Ren’s will pay for the return shipping on all damaged or defective products. Make sure to contact us for an RMA number, as we cannot process your return without it. 


The following items are returnable only if damaged or defective:

  • Toys & Treats
  • Dryer or Clipper repair parts
  • Scissors/Shears
  • Clippers/Trimmers & Clipper Blades
  • Books (unless defective in which case we will replace the returned item with the same title)

Ollie box


What address should I send my return to?

All returns should be sent to:
Ren’s Pets
20 Brock Road N.
Puslinch, ON, Canada N0B 2J0
Attn: RMA#